Refund Policy

RIZZER Pro is billed weekly and the replies arrive the second you ask for them, so charges are generally non-refundable. This page says when we make an exception anyway, how to ask, and why cancelling and refunding are two different things.

When we refund

We issue a refund if one of these happened: You were charged twice for the same week. You paid and received no generations at all. A technical fault on our side stopped the product from working and we confirmed it. Write to us within 7 days of the payment.

When we do not

We do not refund a change of mind, replies you did not like, a week you paid for and did not use, or a renewal you meant to cancel and forgot. There are no part refunds for the unused days of a week that has already started.

How to ask

Email hello@rizzaichat.com from the address on your account and give us the date of the payment, the email address of the account, and what went wrong. We answer within two business days. When the answer is yes we send the money back to the card that paid, and your bank usually takes another five to ten days to show it.

How to cancel

Cancelling and refunding are different things. Cancelling stops the next weekly charge and takes one click on the Account page. You keep Pro until the end of the week you already paid for, and after that the account goes back to Free. Cancel at any point before the renewal and you will not be charged again. There is no email to write and we do not ask why.

Failed payments

If a renewal is declined, Stripe retries it over the following days. If it never goes through, the subscription is cancelled and the account moves to Free. There is nothing to refund in that case, because nothing was collected.

Chargebacks

Email us before you call your bank. A chargeback takes weeks and costs us a fee, and a valid case we can refund the same day. A chargeback opened without one of the reasons above blocks the account and the access with it.

Contact

hello@rizzaichat.com